Terms and Conditions

The following "Terms and Conditions" is set to govern the use of and purchase of products and services from this website - www.hanoisapatrain.com - (hereinafter referred to as Site, We, Us, Our). This is subject to change without notice to be suitable with local regulations and laws at the temporary time. Accordingly, we highly recommend you to check it to update our information regularly.

You agree to use the Site for lawful purposes. If you plan to or are committing any deeds that may hamper or affect the performance of the website, or transmit contents that are harmful, abusive, vulgar, discriminative, hateful, you must leave immediately.

1. Privacy Policy:

We respect and are committed to protecting the privacy of our website visitors. By using this website and/or purchasing the services offered on our website, you agree that you have read and accepted the following conditions of our privacy statement.

a - Collection of information: We will collect, store and use the following kinds of personal data: information that is required to complete your train booking such as your name and hotel address in Vietnam. Your contact information such as email and phone will also be collected if you choose to proceed with the booking or decide to sign up for our newsletter.

b - Use of information: Personal data submitted on this website will be used to reserve the train ticket and any other services you choose to book with us. We use your contact information only when it becomes important for us to contact you regarding our Site, new services and promotions which we think you will find relevant and valuable. If you would like to stop this service, you can choose to unsubscribe from our newsletter by emailing us: booking@hanoisapatrain.com

c - Link to third party websites: This site contains link to third party website and we are not responsible for the privacy policy or contents of such website.

d - Cookies: Our site enables the use of cookies and use this information to help diagnose problems with our server and administer our site. We also gather broad demographic information to help us improve our website quality and performance.

e - Policy amendments: We reserve the rights to update or amend this privacy policy anytime by posting a new version on our website. You should check this page occasionally to ensure you are aware of these changes.

f - Updating information: Please let us know if the personal information which we hold about you needs to be corrected or updated. Changing of names on visa document, train tickets or flight tickets can be time consuming and costly so we suggest you to contact us immediately after spotting any inaccuracy.

2. Website Security:

We use the highest possible security measures to protect your information and the use of our website. These include Norton Secured and McAfee Secure and they are updated on a regular basis to optimize the safety and security of this site.

3. Website Copyright:

Unless otherwise stated, all materials appearing on this Site are copyrights and trademarks owned by Hanoi Sapa Train. No right, title or interest in any downloaded materials will be transferred to you nor is any web user allowed to reproduce, publish, distribute, display, exploit in any way for commercial purpose.

4. Availability of website:

We will try to keep our website available but cannot guarantee that this website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.

5. Website modifications:

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of our website or the content or services available through it (although we will honor any existing reservations or provide a refund in the event of unavoidable cancellations).  Unless explicitly stated otherwise, any new feature, content, products and services offered shall be subject to these terms and conditions.

6. Reservation conditions:

a.    You must be 18 years of age or over to make travel reservations on Hanoisapatrain.com
b.    Customers wishing to change a reservation must do so at least 24 hours prior to the departure time of the existing reservation. A US$10 fee is charged for all reservations being changed. The cost of the initial reservation will be credited against the subsequent reservation, less the $10. fee. Should the subsequent reservation be less expensive than the initial reservation, no payment or further credit will be made to the customer and all unused credit will be forfeited. If the initial amount paid is less than the cost of the subsequent reservation the customer must pay the difference when completing their new reservation.
c.    Reservations are only valid on the trip(s) stated.
d.    All children under 10 years of age must be accompanied by an adult (18 years of age or over) when travelling on Vietnam train.
e.    If we have reason to suspect the fraudulent use of a confirmation, we reserve the right to cancel your trip. No refund will be made in relation to any confirmation refused due to fraudulent use.
f.    Customers are required to be at their departure point at least 40 minutes prior to the scheduled departure time.
g.    When your reservation has been completed we will issue you with a confirmation e-mail. It is your responsibility to check that the confirmation issued to you is accurate. We are only responsible for issuing the confirmation in line with your request made on this website.
h.   We are unable to carry animals or issue voucher for animals
i.    We  are not responsible for delays or cancellations caused by traffic or road conditions, weather or other causes over which it has no control.
k.  Customers are allowed to bring food and non-alcoholic beverages on board.
l.  All successful reservations are eligible for free ticket delivery.
m. Booking without payment within 3 days of booking time will be treated as cancelled.
n. VIP cabin must be bought in whole. Single person who travels on VIP cabin must buy both tickets.
 

7. Pricing:

All prices are shown in US$.

Based fares are fare shown in paper ticket and do not include value addes taxes and booking fee. Fares will vary by reservation month, day of travel and demand for seats. Fares are subject to change without notice. For changes to existing reservations a US$10 change fee will apply. Any change to your reservation may result in a fare increase.  This fee is charged to cover bank and administration charges related to your reservation. 

Reservations made by telephone will be charged at the same rate as those made on the internet or by email.

8. Cancellation policy:

Cancellation policies vary, depending upon the type of ticket booking, the time of year, and the reason for cancellation. Below are the rules for cancellation & refund after the tickets have been issued:

* More than 30 days prior to departure: Free of charge

* From 30 to 21 days prior to departure: 10% of total rates 

* From 20 days to 10 days prior to departure: 30% of total rates 

* Less than 10 days prior to departure & No show: 100% of total rates.

* No-Show: Charge 100% of total rates

The refund will be made to the credit card you original use for purchase.

We reserves the rights to cancel your booking with a prior notice. In such case, a full refund of 100% will be credited to your account.

9. Ticket Delivery:

All reservations are eligible for FREE ticket delivery. We offer ticket delivery within Vietnam territory only. Please advise us of your hotel address at least 01 week before your departure date. Ticket is usually delivered to your hotel 2-3 days before your train trip. Any change of address must be notified at least 05 days before your trip date.

For prompt ticket delivery process, please provide name of person who has reserved the hotel. When the ticket is signed and received by the hotel receptionist we will send you an to confirm.

10. Disclaimers:

From time to time there may be information on our site that contains typographical errors, inaccuracies, or omissions about product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.